FAQ

Depending on the products you want to purchase, Tiboots can offer the following payment methods:

- Credit/debit card (Visa, MasterCard)

- MoneyGram

- WesternUnion

Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;

- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;

- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;

- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Tiboots servers, all transaction data flow being secured using the latest technology available.

For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

No,We will pay for that .

The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank .

Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CAD (Canadian Dollars), AUD (Australian Dollars).

The average shipping time for your Order is 5 to 7 business days, but please allow up to 1 weeks for delivery due to third-party delivery service

Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.

Timberland support team will be at your disposal during the working time.You can contact us By Live Help Or Visa Email ,Please follow this link to contact us :http://www.tiboots.com/contact_us.html

All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Tiboots servers is always encrypted The data sent from your browser to Tiboots servers is always encrypted. All Tiboots servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Tiboots does not store any credit card sensitive information.

In case you haven't received any confirmation from Tiboots by email, please contact Tiboots Support department

All information included in the order form is requested in order to delivery.

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.

SSL stands for Secure Sockets Layer, a protocol created for transmitting private documents via Internet. SSL uses a cryptographic system that employs two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message. By convention, URLs that require an SSL connection start with https: instead of http:.

SSL creates a secure connection between a client and a server, over which any amount of data can be sent securely.

You can use My Account to: - view all your order history in the Tiboots e-commerce system;

- view details of each order, including the delivery status;

- renew licenses of your purchased software when it expires;

- view the details of the purchased product;

- find support coordinates such as phones and email addresses from Tiboots;

- edit your personal data for future use;